CBDC Tourism Business Award of Excellence
Presented to: O’Brien’s Whale & Bird Tours, Bay Bulls, NL

The CBDC Tourism Business Award of Excellence recognizes businesses that have built a reputation for excelling and continuously improving upon all areas of operations – customer service, human resources and business results. Not only does the business excel in its operations, but they see themselves as having an important role in improving the tourism industry of Newfoundland and Labrador.

O’Brien’s Whale and Bird Tours is a longstanding member of the tourism industry, in operation since 1985. Over the years, the business has consistently evolved to enhance its product offering and meet the ever-changing needs of travellers, building a strong brand reputation along the way. Ensuring customer safety and satisfaction is of utmost importance to the business. Continually modifying, expanding and developing new products and services over the past three decades, in response to customer feedback and market trends is one of the many tactics they have implemented to ensure overall customer satisfaction.

Since its inception, O’Brien’s Whale and Bird Tours have been committed to growing the business, ensuring all guests have an enjoyable, memorable experience. Making sure the product and services are of the highest quality and providing honest communication for realistic guest expectations has always been an important factor in ensuring long-term viability for the business. They understand the importance of investing in and rewarding employees for hard work and a job well done. Not only does this contribute to employee satisfaction, but benefits the company as a whole, as it is visible to guests when an employee enjoys their job.

This award was presented to O’Brien’s Whale & Bird Tours at the Tourism Excellence Awards Gala by Roseanne Leonard, NL Association of CBDCs.

For the full list of Award winners visit Hospitality Newfoundland and Labrador.